Privacy Policy

Welcome to CheapTravelsUK ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cheaptravelsuk.com, use our flight booking services, or interact with us in any way.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws in the United Kingdom.

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

Personal Information You Provide:

• Contact Details: Full name, email address, phone number, postal address
• Travel Information: Passport details, travel dates, departure and destination airports, airline preferences
• Payment Information: Credit/debit card details (processed securely through payment providers), billing address
• Account Information: Username, password, security questions
• Communication Data: Messages, emails, chat transcripts, feedback, and survey responses

Information Collected Automatically:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, search queries
• Location Data: Approximate location based on IP address (with your consent for precise location)
• Cookies & Tracking: Cookie identifiers, pixel tags, and similar technologies

We use the information we collect for the following purposes:

• Service Delivery: Process flight bookings, issue tickets, send booking confirmations and itineraries
• Customer Support: Respond to inquiries, handle complaints, provide assistance with changes, cancellations, and refunds
• Communication: Send important updates about your booking, flight changes, travel alerts, and service notifications
• Marketing (with consent): Send promotional offers, newsletters, and personalised recommendations
• Improvement: Analyse usage patterns to improve our website, services, and customer experience
• Security & Fraud Prevention: Detect and prevent fraud, unauthorised transactions, and security threats
• Legal Compliance: Comply with legal obligations, industry regulations, and law enforcement requests

We may share your information with the following third parties:

• Airlines & Travel Partners: To process your bookings and issue tickets (essential for service delivery)
• Payment Processors: Securely process your payments (e.g., Stripe, PayPal, banks)
• ATOL & IATA: As required for regulatory compliance and consumer protection
• Service Providers: IT support, hosting, analytics, email delivery, and customer service partners
• Legal Authorities: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality (cannot be disabled)
• Performance Cookies: Collect anonymous data about how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track browsing activity to deliver relevant advertisements

We implement robust security measures to protect your personal information:

• Encryption: 256-bit SSL encryption for all data transmissions
• PCI DSS Compliance: Full compliance with Payment Card Industry Data Security Standards
• Access Controls: Strict access limitations to personal data on a need-to-know basis
• Secure Storage: Encrypted databases and secure servers with regular backups
• Monitoring: Continuous security monitoring and regular vulnerability assessments
• Staff Training: Regular training on data protection best practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We retain your personal information only for as long as necessary:

• Active Bookings: Until completion of travel and any post-travel services
• Financial Records: 7 years (as required by UK tax and accounting regulations)
• ATOL Records: As required by ATOL regulations (typically 7 years)
• Marketing Consent: Until consent is withdrawn
• Account Data: Until account deletion is requested

After the retention period expires, data is securely deleted or anonymised.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@cheaptravelsuk.com. We will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

• We will notify you of significant changes via email or prominent notice on our website
• The "Last Updated" date at the top of this policy indicates when it was last revised
• Your continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For general inquiries, you can also reach us at info@cheaptravelsuk.com.