Our clear and fair refund policy ensures you understand your rights and the process when cancelling or changing a flight booking.
At CheapTravelsUK, we understand that travel plans can change unexpectedly. This Refund Policy outlines the conditions under which you may be eligible for a refund, the applicable fees, and the step-by-step process for submitting and receiving a refund.
We act as an intermediary between you and the airlines. As such, refund eligibility, amounts, and timelines are governed by the airline's fare rules and conditions associated with your specific ticket, in addition to the terms outlined in this policy.
Key Principle: We process all refund requests fairly and transparently. Where an airline approves a refund, we pass it on to you in full, deducting only any applicable service fees clearly communicated at the time of booking or cancellation.
This policy applies to all flight bookings made through cheaptravelsuk.com, via telephone, email, WhatsApp, or in-person at our office.
Your eligibility for a refund depends on several factors. A refund may be available in the following circumstances:
Not Eligible: Refunds are generally not available for non-refundable tickets cancelled by the passenger, name changes on non-flexible fares, voluntary no-shows on non-refundable tickets, or cancellations made after the airline's deadline.
Different ticket types have different refund rules. The fare rules are determined by the airline and communicated to you before booking. Below is a general guide:
Premium or flexible fares that allow cancellation with a full or near-full refund. Typically the most expensive option.
Standard or semi-flexible fares that allow cancellation with an airline cancellation fee deducted from the refund amount.
Budget or promotional fares that do not allow refunds for voluntary cancellations. Taxes may still be recoverable in some cases.
Limited-time promotional or group fares with specific non-refundable conditions. Rules vary by airline and promotion.
Please always check the fare conditions displayed during booking or ask our team to confirm the refund rules for your specific fare before purchasing.
The amount you receive depends on how far in advance you cancel. The following table provides a general guide — actual terms depend on your specific airline and fare:
| Time Before Departure | Refundable Ticket | Partially Refundable | Non-Refundable |
|---|---|---|---|
| 72+ hours | Full Refund | Refund minus airline fee | No refund |
| 24–72 hours | Refund minus airline fee | Refund minus higher fee | No refund |
| Under 24 hours | Refund minus high fee | Likely no refund | No refund |
| After departure | Case by case | No refund | No refund |
| Airline cancelled | Full Refund | Full Refund | Full Refund |
Tip: We strongly recommend purchasing travel insurance at the time of booking. It can cover cancellation costs for non-refundable tickets in case of unforeseen circumstances such as illness, injury, or emergencies.
Follow these steps to request a refund. We aim to make the process as smooth as possible:
Contact our team via phone, email, WhatsApp, or in person with your booking reference number (e.g., CTUK-XXXXXX) and the reason for cancellation. Include any supporting documents for medical or bereavement claims.
Our team will review your booking details, fare rules, and cancellation reason. We will check with the airline to confirm the refund amount and any applicable fees. This typically takes 1–2 working days.
We will contact you with the confirmed refund amount, any deductions, and an estimated timeline. You will need to provide written confirmation (email or signed form) to proceed with the refund.
Upon your confirmation, we submit the refund request to the airline. The airline processes the refund and releases the funds. This step typically takes 7–21 working days depending on the airline.
Once we receive the funds from the airline, we process the refund to your original payment method within 3–5 working days. You will receive an email confirmation once the refund is completed.
Transparency is important to us. The following fees may apply to refund requests:
| Fee Type | Amount | When Applied |
|---|---|---|
| CheapTravelsUK Service Fee | £25 – £50 per passenger | For voluntary cancellations on refundable or partially refundable tickets |
| Airline Cancellation Fee | Varies by airline & fare | Deducted by the airline as per fare rules (e.g., £50–£200+) |
| Admin / Processing Fee | £15 per ticket | For processing tax-only refunds on non-refundable tickets |
| Name Correction Fee | £30 – £75 | For minor name corrections (not full name changes) |
| No Fee | £0 | Airline-initiated cancellations, schedule changes, denied boarding |
Our Promise: All fees are clearly communicated before we process your refund. We will never deduct fees that were not disclosed to you in advance. You have the right to decline the refund if you do not agree with the deductions.
Each airline has its own refund policy. Below are general guidelines for airlines we frequently work with. Always confirm the exact rules for your specific fare at the time of booking.
| Airline | Economy Refund | Premium/Business | Tax Refund on Non-Ref. |
|---|---|---|---|
| PIA | Partial | Full | Yes, minus admin fee |
| British Airways | Fare-dependent | Full | Yes, minus admin fee |
| Emirates | Special/Saver: No, Flex: Partial | Full | Yes, minus admin fee |
| Qatar Airways | Fare-dependent | Full | Yes, minus admin fee |
| Turkish Airlines | Fare-dependent | Full | Yes, minus admin fee |
| Saudi Airlines | Non-Ref: No, Flex: Partial | Full | Yes, minus admin fee |
Before You Book: Ask our team to confirm the exact cancellation and refund rules for your chosen airline and fare class. We are always happy to explain the conditions before you commit to a purchase.
A "no-show" occurs when a passenger fails to check in or board a flight without prior cancellation. This is one of the most restrictive scenarios for refunds:
Critical: If you know you cannot make a flight, always contact us to cancel before the departure time — even if a refund is not available. A timely cancellation may preserve some value (e.g., future travel credit) and avoids a complete no-show classification.
In the event of circumstances beyond anyone's control ("force majeure"), the following principles apply:
What qualifies as force majeure:
Your rights during force majeure:
ATOL Protection: If your booking is ATOL-protected and we cease trading, the Civil Aviation Authority (CAA) will arrange a refund for flights not yet taken. For more information, visit caa.co.uk.
Refunds are processed back to the original payment method used for the booking:
Expired Cards: If the card used for booking has expired, the refund will still be processed to your bank account linked to that card number. If the account has been closed, contact us immediately so we can arrange an alternative refund method — this may take additional time.
If you wish to request a refund, check the status of an existing request, or have any questions about this policy, please reach out to our dedicated refunds team:
CheapTravelsUK – Refunds Department
London, United Kingdom, E1 6AN
Email: info@cheaptravelsuk.com
Phone: +44 208 150 3190
Hours: Monday – Saturday, 9:00 AM – 6:00 PM
What to include in your refund request:
If you are not satisfied with our response, you have the right to escalate your complaint. For ATOL-protected bookings, you may contact the Civil Aviation Authority (CAA). For card payments, you may have chargeback rights under your card issuer's scheme. We also recommend contacting Alternative Dispute Resolution (ADR) services if needed.
For more information about how we handle your data during the refund process, please refer to our Privacy Policy.
Enjoy transparent pricing, clear refund terms, and dedicated support throughout your journey. Fly with confidence knowing we've got you covered.
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